Better Choice Moving Privacy Policy
Effective Date: April 26, 2026
Better Choice Moving LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you visit betterchoicemoving.com or contact us about our services.
1. Information We Collect
We collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Service address (pickup and/or delivery location)
Technical Information
- IP address
- Browser type and version
- Pages visited and time spent on site
- Referring URLs
Cookies and Tracking Data
- Cookie identifiers
- Analytics data via Google Analytics
- Advertising data via Meta Pixel (Facebook/Instagram)
We collect this information when you fill out a quote request form, contact us by phone or email, or browse our website.
2. How We Use Your Information
We use your information to:
- Provide moving service quotes and estimates
- Schedule and confirm service appointments
- Send service-related communications (confirmation, reminders, follow-ups)
- Send SMS/text messages (see Section 4)
- Improve our website and marketing effectiveness
- Comply with legal obligations
3. Cookies and Analytics
We use cookies and similar tracking technologies to operate and improve our website.
Google Analytics: We use Google Analytics to understand how visitors interact with our site. Google Analytics collects anonymized data about site traffic and behavior. You can opt out at tools.google.com/dlpage/gaoptout.
Meta Pixel: We use the Meta Pixel (Facebook/Instagram) to measure the effectiveness of our advertising campaigns and to show relevant ads to people who have visited our site. You can manage your ad preferences at facebook.com/ads/preferences.
You can disable cookies in your browser settings; however, some features of the site may not function properly without them.
4. SMS / Text Message Communications
By providing your phone number on any form on this website or by texting us directly, you consent to receive SMS text messages from Better Choice Moving LLC. These messages may include:
- Moving quote information
- Appointment confirmations and reminders
- Service updates
- Follow-up communications
Message frequency varies. Message and data rates may apply.
To opt out of SMS messages at any time, reply STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further SMS messages will be sent.
To get help, reply HELP to any message or contact us at cameronduncan@betterchoicemoving.com.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. How We Share Your Information
We do not sell your personal information to third parties.
We may share your information with trusted third-party service providers who help us operate our business, including:
- Customer relationship management (CRM) software
- Scheduling and booking platforms
- Email and SMS communication services
- Analytics providers (Google, Meta)
These providers are contractually required to use your information only to perform services on our behalf and to protect it in accordance with this policy.
We may also disclose information when required by law or to protect the rights and safety of our company and customers.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time (see Section 7).
7. Your Rights and Choices
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of SMS communications (reply STOP to any message)
- Opt out of marketing emails (click “unsubscribe” in any email)
To exercise any of these rights, contact us at:
Email: cameronduncan@betterchoicemoving.com
We will respond to all requests within 30 days.
8. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage, restricted access to personal information, and regular review of our data collection and processing practices. While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability. If you believe your data has been compromised, please contact us immediately at cameronduncan@betterchoicemoving.com.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Better Choice Moving LLC
Email: cameronduncan@betterchoicemoving.com
Website: betterchoicemoving.com
State of Operations: Pennsylvania